Privacy Policy

Privacy Policy for Superheat (1797509 Alberta ULC and Related Companies)

Effective Date: January 1, 2025

Superheat, accessible from https://www.superheat.com/, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Data:

• Contact details: name, email address, phone number.

Automatically Collected Data:

• Usage data: IP address, browser type, device information, operating system.
• Cookies and tracking data: preferences, session information, interaction with the site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website.
• To improve, personalize, and expand our services.
• To communicate with you, including customer service, updates, and promotional content.
• To process transactions and send you related information.
• To understand how users interact with our website and services.
• To comply with legal obligations and protect against illegal or unauthorized activities.

3. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Consent: You have given us consent for processing your personal data.
• Contract: Processing is necessary for the performance of a contract.
• Legal Obligation: We are legally required to process your data.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our website and services.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose of its collection.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: You can request access to your data.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data.
• Objection: You can object to the processing of your data.
• Restriction: You can request a restriction on data processing.
• Data Portability: You can request the transfer of your data to another service.
• Withdrawal of Consent: You can withdraw your consent at any time.

To exercise your rights, please get in touch with us at marketing@superheat.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors that help us provide services.
• Business Partners: Partners for joint marketing activities.
• Legal Requirements: Authorities to comply with legal obligations or protect our rights.
• Mergers and Acquisitions: In connection with any business transactions.

8. Sharing of Information

We implement appropriate technical and organizational measures to protect, by all means within our grounds, your data from unauthorized access, use, or disclosure.

9. Sharing of Information

Your information may be transferred to and maintained on servers outside your country. By using our website, you consent to this transfer.

10. Children’s Privacy

We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns regarding this privacy policy, please get in touch with us at:

• Email: marketing@superheat.com
• Address: 1463 HWY 21, Kincardine, ON N2Z 2X3