Superheat is proud to share the success achieved during a turnaround at a large oil refinery in Eastern Canada, where our team earned an overall performance score exceeding 90%, the highest score issued by the client. This result marks the second consecutive year Superheat has achieved the client’s top evaluation rating, reinforcing our position as back‑to‑back turnaround performance leaders and demonstrating consistent excellence across safety, execution, and overall project delivery.
Project Overview:
Utilizing our Superheat SmartWay™ service offering, the project supported a large-scale, high-profile refinery turnaround in Saint John, New Brunswick, one of the most complex operating environments in Canada’s energy sector. Superheat was brought on to deliver specialized on-site heat treatment services, supporting critical path activities and ensuring asset integrity during a tightly scheduled shutdown.
Services Provided Included:
- Preheat and post weld heat treatment (PWHT)
- Heat treatment support across piping and fixed equipment
- On-site supervision, documentation, and quality control
- Coordination with multiple trades and turnaround stakeholders
Project Challenges:
Refinery turnarounds present unique challenges, and this project was no exception, including:
- Extremely compressed schedules with zero tolerance for delays
- A dynamically changing scope requiring rapid response
- High safety and compliance expectations within an active industrial site
- Close coordination with client teams, inspectors, and other contractors
Despite these constraints, Superheat maintained a proactive execution plan and remained focused on safe, high-quality delivery.
Execution Excellence & Safety Performance:
Superheat’s performance was evaluated in four core areas: Safety, Quality & Reliability, Commercial, and Execution, with an overall score exceeding 90%, the highest score issued by the client for this turnaround.
Key Highlights Include:
- Zero incidents and zero near-miss events
- Strong compliance with life-saving rules, with only minor PPE coaching required
- Consistent field leadership presence and hands-on supervision
- Excellent housekeeping and equipment management
- Strong schedule adherence, keeping critical work on track
One safety evaluator noted the Superheat supervisor’s leadership and field presence as a key contributor to success, emphasizing daily engagement with crews and close coordination with client safety teams.
Quality, Commercial & Workforce Results:
Across quality and commercial performance, Superheat delivered:
- Consistent workmanship meeting industry and client standards
- On-time completion of quality control activities
- Accurate invoicing and clean progress claims
- Timely reporting and administrative submittals
- Efficient workforce management with minimal indirect costs
Client Feedback:
Client evaluators consistently rated Superheat’s overall performance as “Excellent – Outstanding performance; exceeded all expectations.”
Comments across evaluation categories highlighted:
- Proactive scheduling and forward planning
- Strong communication during execution
- Effective change and barrier management
- Reliable delivery with no disruption to turnaround milestones
A Foundation for Continued Growth:
Projects like this reflect Superheat’s foundation for continued growth and improvement year-over-year. Back-to-back top scores in one of Canada’s most demanding industrial environments reinforce our commitment to safety, execution excellence, and client partnership. We’re proud of our Eastern Canada team who made this success possible, and grateful for the trust placed in us by our clients.
Send us a message through our Contact Us from to begin planning your next on-site heat treatment project today.
